Frequently Asked Questions

Are your products safe for my sensitive skin?
Yes! Kind Hippo was founded with a specific goal of providing "skin sensitive" products that actually work. We have expanded our line of products, but always with skin sensitivity in mind. Our products are formulated only with the gentlest surfactants, and no harsh chemicals or perfumes that might irritate sensitive skin.

If one of our products is not safe for sensitive skin it is clearly marked on the package.

Are your products biodegradable?
Yes, all of our products are plant-based with no harsh chemicals and therefore they biodegrade quickly with minimal environmental impact.

Why should I REFILL my bottles?
REFILLING bottles is the next step in making products sustainable.

What is the difference between Baby Free and Clear detergent and regular Free and Clear detergent?
The Baby Free & Clear detergent contains an extra surfactant (cleaning agent) that the regular Free & Clear detergent does not. This extra surfactant is designed to get out uniquely "baby" stains, so it is the perfect choice for babies, toddlers, or anyone else who gets their clothes a bit dirtier than most. Rest assured, however, that even though there is greater cleaning power, it is still extremely gentle for Baby's sensitive skin!

Where to buy:
Please see our Retail page. Our Online Store carries all our products.  Money saving Hint - the cost of shipping is about the same whether you buy a case or just one bottle, so stock up and save!

You can refill your bottles at Blu Sudz Laundry in Phoenix or take advantage of our the Blu Sudz Laundry and Refill service. They will come to your home or work to refill your products. Discounts are offered to groups of people. If you and others you know are interested, please contact us through our contact page.

Can I use your products if I have a septic system?
Yes, our products are safe for septic and grey water systems.

Are your products Kosher?
Yes! Kind Hippo is certified Earth Kosher.

What is the difference between essential oils and fragrances?
People often refer to essential oils and fragrances interchangeably, but some important differences distinguish them from each other. Essential oils are natural chemicals that are extracted from the leaves, flowers, stems, roots or bark of plants. They are not true oils, but are the aromatic and volatile essences derived from botanicals. Fragrance oils (also called perfume oils) are usually synthetic; chemists analyze the plants’ components and reproduce their chemical compositions. We use essential oils in all our products except where no natural product exists - such as the apple scent.  We list this as a fragrance under product information.

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Are your products suitable to use in a HE front loading machine?
Yes, all of our products are formulated for use in High Efficiency machines and are low sudsing.

Are your products considered vegan?
Yes! We never use animal products or animal testing in any of the products we make.

I have a problem with static in my dryer even when I use a dryer sheet - any suggestions?
It is important to make sure that you do not overload your dryer and that you do not over dry your clothes. We always recommend putting the dryer on the "regular dry" setting and then, if your clothes are still not dry, to let them go a little longer. Letting them tumble around while already dry just leads to static build up and undoes the work of any fabric softener or dryer sheet you may have used (also it wastes energy!).

Do you sell your products by the case pack?
Yes, click on the "case packs" tab to see all products available by the case. Buying by the case is a great way to save money on shipping, because the cost to ship an entire case is comparable to the cost to ship just one bottle!

Do you have a list of your ingredients?
Yes click here: Ingredients

Do your products contain phthalates?
No, none of our products contain phthalates.

Are your products wheat/gluten free?
Yes, our products are corn and coconut based.

Do your products contain SLS (Sodium Lauryl Sulfate) or SLES (Sodium Lauryl Ether Sulfate/ Sodium Laureth Sulfate)?
No, we do not use SLS or SLES in our products.

Do you ship to Canada?
Yes we do.

Where are Kind Hippo Products Manufactured?
We blend all our products in our carbon offset facility in Tempe, Arizona.